In light of the current global situation regarding the Covid-19 epidemic, if you are facing issues with returning or exchanging your order, please contact our customer service.We have decided to prolong the returns period to 60 days for all orders made between March 1st and June 14th, 2020, to give you more time to decide if you want to keep or return your purchases.
Normal conditions of return will apply to orders made after June 15th.
You can return any item purchased on Chloé eBoutique within 20 days of the delivery date. Here’s how:
- Fill out the Return Form.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
To return a product in the fragrance category, contact us for return instructions.
It is not possible to return fragrances that have been opened or used.
Alphabet customized products can only be returned as a complete set including all of their components.
If you would like to return an item from the socks category, please contact us for instructions. It is not possible to return used socks, or socks that no longer have the tag attached.
For further information on the conditions for exercising your right to return, please see the Legal Area.
For items purchased at Chloé boutiques: please note that the delay for accepting returns and exchanges in boutique will be exceptionally extented. You will be able to return or exchange articles purchased in boutique for 15 days after the reopening of the point of sale.
As per our existing Return Policy, items must be in original condition, with all tags and packaging included to be eligible for a refund.