Client Relations

Refunds

In light of the current global situation regarding the Covid-19 epidemic, if you are facing issues with returning or exchanging your order, please contact our customer service.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.


For items purchased at Chloé boutiques: please note that the delay for accepting returns and exchanges in boutique will be exceptionally extented. You will be able to return or exchange articles purchased in boutique for 15 days after the reopening of the point of sale.
As per our existing Return Policy, items must be in original condition, with all tags and packaging included to be eligible for a refund.

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