Client Relations

Shipping

Shipping Times and Costs

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center.
For security reasons, Chloé online purchases will require a signature upon delivery.

Our warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Pick up in boutique

The service is not available at the moment.

In the event that your order has been delivered to a boutique that has since closed due to the current global situation regarding the Covid-19 epidemic, please be assured that all completed orders will remain in boutique and will be made available for pick-up in the 15 days following the reopening of the boutique.

Chloé offers you the possibility to pick up for free in a boutique the items you ordered online.

During the checkout process select "Pick up in boutique" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.

In order to pick up your order, you will need to bring with you:

  • A valid ID
  • The shipping confirmation email (printed or on a mobile device).
If someone is collecting an order on your behalf, they must bring:
  • A copy of your valid ID
  • A valid ID of the person collecting
  • The shipping confirmation email (printed or on a mobile device)
  • Letter of authorization.

If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following boutiques: 

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Shipping Restrictions

At this time we are unable to ship orders to General Delivery, P.O. Boxes, APO, FPO and U.S. Territories. Orders made to any of these addresses will be canceled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically canceled. Please select the correct country site for your order from the link in the corner of every page.

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