Client Relations

Returns and Refunds

Return Policy

In light of the current global situation regarding the Covid-19 epidemic, if you are facing issues with returning or exchanging your order, please contact our customer service.

We have extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you have more time to decide if you want to keep or return your purchase.

Please consult the dedicated section for more information.

You can return any item purchased on Chloé eBoutique within 20 days of the delivery date. Here’s how:

  1. Fill out the Return Form.
  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

To return a product in the fragrance category, contact us for return instructions.
It is not possible to return fragrances that have been opened or used.

Alphabet customized products can only be returned as a complete set including all of their components.

If you would like to return an item from the socks category, please contact us for instructions. It is not possible to return used socks, or socks that no longer have the tag attached.

For further information on the conditions for exercising your right to return, please see the Legal Area.

For items purchased at Chloé boutiques: please note that the delay for accepting returns and exchanges in boutique will be exceptionally extented. You will be able to return or exchange articles purchased in boutique for 15 days after the reopening of the point of sale.
As per our existing Return Policy, items must be in original condition, with all tags and packaging included to be eligible for a refund.

Exchanges

The service is not available at the moment.

If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 20 days of delivery date.  

Fill out the Return Form, choose the “Exchange” option and select a replacement size and/or color from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address from your original order.

You will receive a Shipping Confirmation email when the package has been dispatched. You can exchange the size and/or color of an item one time only, but you can always return it by following the instructions in our Return Policy.

It is not possible to send an exchange request for one or more products that were purchased using a promotional code.

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Return in boutique

The service is not available at the moment.

You can return items purchased at Chloé eBoutique to a boutique within 20 days, just follow the steps listed below:

  • Make sure the items are in the original condition, all tags and packaging included
  • Put the items into the original box (or another sturdy box) and bring them to one of our boutiques, along with the delivery note and the return label, both included in the original package.

The courier will collect your package from the boutique within one working day. We normally process returns within 3 business days of their arrival at our warehouse. Should your return comply with our Return Policy, you will receive a confirmation email as soon as the refund for your return has been issued.

You can only return items within the same country the parcel was delivered. Stores in different countries will not be able to accept your returns.

At the moment the service is available in the following boutiques:

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Refunds

In light of the current global situation regarding the Covid-19 epidemic, if you are facing issues with returning or exchanging your order, please contact our customer service.

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.


For items purchased at Chloé boutiques: please note that the delay for accepting returns and exchanges in boutique will be exceptionally extented. You will be able to return or exchange articles purchased in boutique for 15 days after the reopening of the point of sale.
As per our existing Return Policy, items must be in original condition, with all tags and packaging included to be eligible for a refund.

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