Express Shipping:

• Express delivery takes 1-2 working days and is free of charge.
• For other destinations, express shipping costs and delivery times may vary. The most accurate estimated delivery date will be displayed at checkout.

Pre-Orders: Pre-ordered items and in-stock items cannot be combined in the same purchase or shipment. They must be processed as separate transactions.

Restrictions: The delivery address must match the location site where your order was placed. Orders from a different location site will be automatically canceled. Please select the correct site from the link in the corner of every page.

Holiday Schedule & Order Processing: Our Distribution Center will be closed on holidays. Orders placed during these dates will be processed once operations resume. Due to our automated system, shipping times are fixed and cannot be adjusted or expedited. We invite you to plan your purchases accordingly.

Damaged Packages: If your package shows visible signs of damage upon delivery, please accept it but make a clear note of the damage on the delivery receipt (e.g., "damaged package," "crushed box") before signing. We also recommend taking photos of the damage. You can then proceed to file a claim directly with the carrier, providing these details and photos.

Order Confirmation: You will receive a confirmation email within a few hours of purchase. To ensure receipt, please check your spam folder and add noreply@orders.chloe.com and noreply@shipment.chloe.com to your safe senders list. If you still don't receive it, please contact us.

Order Modifications: Once an order is confirmed, it cannot be modified. To add items, please place a new order. Due to automatic processing, we cannot combine multiple orders into one shipment; each order will receive a separate confirmation email, tracking number, and invoice upon dispatch.

For Home Delivery: Once your order is shipped, our delivery partner will send you a separate email with tracking details so you can monitor your delivery's progress.

Follow my order: Click here to access the portal. Enter your order ID and email address to track your order status.

If you are a registered user, you can find all information related to the order in your My Account page. Don't have an account yet? Register now to enjoy exclusive services.

Chloé offers you the possibility to pick up for free in a boutique the items you ordered online.

During the checkout process select "Pick up in boutique" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.

In order to pick up your order, you will need to bring with you:

• A valid ID
• The shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

• A copy of your valid ID
• A valid ID of the person collecting
• The shipping confirmation email (printed or on a mobile device)
• Letter of authorization

If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following boutiques:

Chloé Ginza

7-8-4 Ginza, Chuo-ku

104-0061 Tokyo

JAPAN

0081 3 5537 7390            

btq.chloe93@chloe.jp

Chloé Yorkdale Toronto

Yorkdale Shopping Centre

3041 Dufferin Street

ON M6A 2T9 Toronto

CANADA

001 647 475 1088            

yorkdale@chloe.com

Chloé Dubai Mall              

The Dubai Mall

Ground Floor, Financial Centre Road

Dubai

United Arab Emirates

00971 4 330 0700 

thedubaimall.boutique@chloe.com           

We ship all orders from our distribution center in France.

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

We ship all orders from our distribution center in France

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct

For further assistance, contact us, we will be happy to assist you.