SHIPPING
Please note that our Distribution Center will be closed on the holidays listed below. Orders placed during these dates will be prepared once operations resume.
All orders are processed automatically and shipping times cannot be expedited or delayed. We invite you to plan your purchases accordingly.
- January 1
- Easter Monday (date varies)
- May 1
- May 8
- Ascension Day (date varies)
- Whit Monday (date varies)
- July 14
- August 15
- November 1
- November 11
- December 25
FAQ
Where is my order?
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.
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Where do you ship my order from?
We ship all orders from our distribution center in France
What should I do if my order hasn’t been delivered yet?
If your order has not been delivered within the estimated period, we suggest that you:
- Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
- Check that the address indicated for the delivery is correct
For further assistance, contact us, we will be happy to assist you.
FOLLOW MY ORDER
Enter your order number in the space below to see the list of products you have ordered and information on their delivery status. If you have just concluded your order, the details will be available in a few minutes.
SHIPPING RESTRICTIONS
The delivery address of your order must match the location site on which you place your order. Orders made from a different location site than the delivery address will be automatically canceled. Please select the correct location site for your order from the link in the corner of every page.
