Accessibility Statement

Last updated: August 2025


We are committed to providing an accessible online experience for all our users, including those with disabilities, and to conform with established accessibility standards and laws. 

Scope

This statement has been prepared to inform users about the accessibility of our service, including its alignment with relevant legal and technical standards. This accessibility statement applies to the portions of our website covered by the European Accessibility Act and any national implementation.

 

Description of the Service and Measures to Support Accessibility

We provide e-commerce services. Our service is accessible across multiple formats, supporting a broad range of user needs. Specifically, we have taken the following measures to ensure the accessibility of the service:  

 

  1. Color Contrast Compliance: The service adheres to Web Content Accessibility Guidelines (WCAG) contrast ratios to ensure sufficient contrast between text and background elements.
  2. Intuitive User Interface: The service/product features an intuitive user interface (UI) design, employing clear visual cues and logical navigation pathways to facilitate ease of use for individuals with cognitive or motor impairments.
  3. Keyboard Navigation Support: The service/product provides keyboard navigation support, enabling users to access interactive elements and functionalities without reliance on a mouse or pointing device.
  4. Alternative Text for Images: key images within the service/product are accompanied by descriptive alternative text (alt text), providing textual equivalents for visual content to ensure accessibility for users who are blind or visually impaired.
  5. Consistent Layout and Structure: The service/product maintains a consistent layout and structural hierarchy across all pages and sections, promoting predictability and ease of orientation for users with cognitive disabilities.
  6. Clear and Concise Language: The service/product employs clear and concise language in all textual content, minimizing ambiguity and promoting comprehension for users with cognitive or language processing impairments.
  7. Responsive Design: The service/product employs responsive design principles to ensure optimal viewing and interaction across a range of devices and screen sizes, accommodating users with diverse technology preferences.

 

We are continuously striving to improve our accessibility by providing: 


·      Regular testing: We continually test our services against the latest accessibility guidelines, including WCAG and EN 301 549, and make necessary updates to sustain accessibility

·      Feedback mechanisms: We have established channels for users to provide feedback on accessibility issues and aim to address concerns promptly

·      Perceivable content: All visual and auditory information is presented in ways that are adaptable to users' needs 

·      Operable interface: The service is fully navigable by keyboard and works seamlessly with assistive technologies

·      Understandable design: Our interface uses clear and simple language, avoids unnecessary complexity

·      Robust content: We ensure compatibility with current and future user agents, including assistive technologies

 

Conformance Status

The portions of our website covered by the European Accessibility Act observe the following standards:

·      WCAG 2.1 Level AA

·      EN 301 549


Contact Us

We want to hear from you about any accessibility barriers on our digital platforms. Please contact us at: contact.europe@chloe.com