Standard Shipping: 

• Standard delivery takes 3-7 working days and is free of charge.
• For other destinations, standard shipping delivery times may vary. The most accurate estimated delivery date will be displayed at checkout.

Express Shipping:

• Express delivery takes 1-2 working days and costs 15€.
• For other destinations, express shipping costs and delivery times may vary. The most accurate estimated delivery date will be displayed at checkout.

Pre-Orders: Pre-ordered items and in-stock items cannot be combined in the same purchase or shipment. They must be processed as separate transactions.

Restrictions: The delivery address must match the location site where your order was placed. Orders from a different location site will be automatically canceled. Please select the correct site from the link in the corner of every page.

Holiday Schedule & Order Processing: Our Distribution Center will be closed on holidays. Orders placed during these dates will be processed once operations resume. Due to our automated system, shipping times are fixed and cannot be adjusted or expedited. We invite you to plan your purchases accordingly.

Damaged Packages: If your package shows visible signs of damage upon delivery, please accept it but make a clear note of the damage on the delivery receipt (e.g., "damaged package," "crushed box") before signing. We also recommend taking photos of the damage. You can then proceed to file a claim directly with the carrier, providing these details and photos.

Order Confirmation: You will receive a confirmation email within a few hours of purchase. To ensure receipt, please check your spam folder and add noreply@orders.chloe.com and noreply@shipment.chloe.com to your safe senders list. If you still don't receive it, please contact us.

Order Modifications: Once an order is confirmed, it cannot be modified. To add items, please place a new order. Due to automatic processing, we cannot combine multiple orders into one shipment; each order will receive a separate confirmation email, tracking number, and invoice upon dispatch.

For Home Delivery: Once your order is shipped, our delivery partner will send you a separate email with tracking details so you can monitor your delivery's progress.

Follow my order: Click here to access the portal. Enter your order ID and email address to track your order status.

If you are a registered user, you can find all information related to the order in your My Account page. Don't have an account yet? Register now to enjoy exclusive services.

We ship all orders from our distribution center in France.

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct.

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don't have an account yet? Register now to enjoy exclusive services.

We ship all orders from our distribution center in France.

If your order has not been delivered within the estimated period, we suggest that you:

• Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
• Check that the address indicated for the delivery is correct

For further assistance, contact us, we will be happy to assist you.