SHOPPING
ORDERING ON CHLOE.COM
To make purchases on chloé.com you do not need to register; however, we suggest you create an account to access exclusive areas and services dedicated to our customers.
How to order
- From the item page, select the desired color and size of the product
- Add the product to your Cart
- Once you have finished shopping, click the "Proceed to Checkout" button in your Shopping Bag
- Register, log in or continue as a guest
- Enter your email and your shipping address
- Select a shipping and a payment method
- Check that the information you entered is correct and click "Purchase Now"
You will receive a confirmation email shortly after with the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you with another confirmation email.
FAQ
Can I change my order and add other products or remove them?
Unfortunately not. Each order is processed automatically and once it has been confirmed, it is not possible to modify the details. To purchase additional items, you must place a new order. To return any items please refer to our Return Policy.
Can I combine two or more orders in one shipment?
Unfortunately we are unable to combine two orders in one shipment, as order details are processed automatically.
As soon as the packages are shipped from our warehouse, you will receive a confirmation email for each order, with two separate Tracking Numbers and invoices.
Can I cancel my order?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated in our Return Policy.
Can I shop from my Mobile device?
Of course! You can navigate the mobile-optimized version of our website.
How do Promotional Codes work?
The Promotional Codes of chloé.com Chloé give you access to exclusive offers. To receive Promotional Codes, subscribe to our Newsletter.
To take advantage of a promotion, enter the code in the appropriate field at checkout and click "Apply". Only one Promotional Code can be used for each order.
If the code doesn't work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.
Gift Wrapping
Will my order be gift wrapped?
Your order will be carefully prepared and delivered with a signature wrapping.
Can I include a personalized gift message with my purchase?
Before the delivery step, it is possible to include an accompanying card by choosing the gift option. You will have the opportunity to write a personalized message that will be printed and attached to your order.
Can the recipient exchange his gift?
It is not possible to do an exchange however our customer service will be happy to guide the person who ordered the Chloé gift to return the product and order again according to our Return Policy.
Why have items that I added to my Bag disappeared?
Until an order is concluded, items added to your Bag remain available on the website and can therefore be purchased by other customers. If this should happen before you complete your order, you will receive a notification that the items are no longer available.
More than 24 hours have passed and I still haven't received a Confirmation email. What should I do?
Check your spam folder and make sure that noreply@orders.chloe.com and noreply@shipment.chloe.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.
If this doesn't work please contact us ADD LINK TO CONTACT US FORM as there may be errors with the email address you registered with.
PRE-ORDER
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.
You cannot add items available to sell to your preorder basket, you will have to do 2 separate baskets and orders.
In any case, you will receive a confirmation email as soon as the package is shipped. Chloé.com will charge your card only once the package is being shipped.
ORDER STATUS
Order being prepared:
The order has been confirmed and we have already sent a confirmation email with the Order Number.
Order has shipped:
As soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.
It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the My Account area.
AUTHENTIFICATION
Unfortunately, at this time we do not provide authentication services and will be unable to authenticate your product for you. Further, our boutiques are not authorised to authenticate any items. However, if you wish to take legal action against the seller via your local trading authority, local citizens advice centre or citizens advice body, we will look into the matter further once we have been contacted by the relevant office. They will need to provide us with their contact details and case reference number.
