SHIPPING
Please note that our Distribution Center will be closed on the holidays listed below. Orders placed during these dates will be prepared once operations resume.
All orders are processed automatically and shipping times cannot be expedited or delayed. We invite you to plan your purchases accordingly.
- January 1
- Easter Monday (date varies)
- May 1
- May 8
- Ascension Day (date varies)
- Whit Monday (date varies)
- July 14
- August 15
- November 1
- November 11
- December 25
FAQ
Where is my order?
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.
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Where do you ship my order from?
We ship all orders from our distribution center in France
What should I do if my order hasn’t been delivered yet?
If your order has not been delivered within the estimated period, we suggest that you:
- Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
- Check that the address indicated for the delivery is correct
For further assistance, contact us, we will be happy to assist you.
FOLLOW MY ORDER
Click here to access the portal.
Enter your order ID and email address to track your order status.
PICK UP IN BOUTIQUE
Chloé offers you the possibility to pick up for free in a boutique the items you ordered online.
During the checkout process select "Pick up in boutique" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.
In order to pick up your order, you will need to bring with you:
- A valid ID
- The shipping confirmation email (printed or on a mobile device).
If someone is collecting an order on your behalf, they must bring:
- A copy of your valid ID
- A valid ID of the person collecting
- The shipping confirmation email (printed or on a mobile device)
- Letter of authorization
If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.
At the moment the service is available in the following boutiques:
Chloé Ginza
7-8-4 Ginza, Chuo-ku
104-0061 Tokyo
JAPAN
0081 3 5537 7390
btq.chloe93@chloe.jp
Chloé Yorkdale Toronto
Yorkdale Shopping Centre
3041 Dufferin Street
ON M6A 2T9 Toronto
CANADA
001 647 475 1088
yorkdale@chloe.com
Chloé Dubai Mall
The Dubai Mall
Ground Floor, Financial Centre Road
Dubai
United Arab Emirates
00971 4 330 0700
thedubaimall.boutique@chloe.com
SHIPPING RESTRICTIONS
The delivery address of your order must match the location site on which you place your order. Orders made from a different location site than the delivery address will be automatically canceled. Please select the correct location site for your order from the link in the corner of every page.
