Cookie Policy

COOKIE POLICY
The following information concerning the use of cookies and similar technologies on the site www.chloe.com ("Site"), is provided to the user/visitor ("you") in compliance with European and Italian legislation on the processing of personal data and electronic communications. Chloé SAS has its registered offices at 5/7 avenue Percier 75008 Paris – FRANCE. In this Cookie Policy, we use the term Chloé (and "we", "us" and "our") to refer to the head office of Chloé SAS at the registered address above, our affiliates and our boutiques.

We work with YOOX NET-A-PORTER GROUP S.p.A., company with sole shareholder subject to the direction and coordination of Compagnie Financière Richemont S.A., located at via Morimondo, 17 – Milano 20143 Italy with Tax ID and VAT Registration No. 02050461207.

If you have any questions or comments about this Cookie Policy, or Privacy matters generally, please contact us at the address provided below.
contact.europe@chloe.com

What are cookies?
Cookies are small text files that are sent to you and saved on your computer or mobile device, which are then retransmitted to the same sites the next time you visit. Thanks to cookies, the site remembers the user's actions and preferences (such as login details, preferred language, font size, other display settings, etc.) so that they do not have to be indicated again when the user returns to the site or navigates from one page of it to another. Cookies, therefore, are used to perform digital authentication, session tracking and storage of information regarding users’ activities when accessing a site and may also contain a unique identification code that tracks a user’s navigation within the site itself for statistical or advertising purposes. While browsing a site, you may also receive cookies from sites or web servers other than the one you are visiting (third party cookies) on your computer or mobile device. Certain actions cannot be carried out without the use of cookies, which in certain cases are technically necessary for the site to function properly.
There are different types of cookies and their functions vary according to their characteristics. They can stay on the user's computer or mobile device for different periods of time. For example, session cookies are automatically deleted when the browser is closed, whereas persistent cookies remain on the user's device for a predetermined amount of time.
According to current legislation, the use of cookies does not always require the express consent of the user. In particular, technical cookies do not require such consent; in other words, they are cookies that are essential for the operation of the site or necessary to perform activities requested by the user.
On the other hand, the user's prior consent is required for functionality cookies, i.e. used to activate specific Site features and a number of selected criteria (e.g. language, products selected for purchase) in order to improve the service provided; for analytical cookies, including third party cookies, which allow us to understand how you and other users use the Site; for advertising cookies, i.e. those aimed at creating profiles related to the user and used to send advertising messages in line with the preferences expressed by the user when surfing the web.

Which cookies are used on the Site?
The Site uses all of the above mentioned types of cookies in order to: operate the Site and for the provision of the services, understand and improve the user's browsing experience, as well as send you advertisements in line with your preferences when surfing the web and use other types of cookies.
We can divide the various types of cookies into:

  • technical cookies, i.e. browsing or session cookies which are strictly necessary for the operation of the Site or to allow you to take advantage of the content and services requested by you;
  • functionality cookies, i.e. used to activate specific Site features and a number of selected criteria (e.g. language, products selected for purchase) in order to improve the service provided;
  • analytical cookies, including third party cookies, which allow us to understand how you and other users use the Site;
  • advertising cookies, including those from third parties, i.e. cookies aimed at creating profiles related to the user and used in order to send you adverts in line with your preferences expressed while surfing the web.
Functional cookies, analytical cookies and advertising cookies are activated and used by the Site only if you give your prior consent for such use.
Third party cookies, i.e. cookies from websites or web servers other than www.chloe.com, are also used for purposes specific to these third parties.

Further details of the cookies used on the Site are as follows:


Name of the cookie Scope Type of cookie Duration Cookie source and origin Registered information Cases in which it is used Access to information
ytos-session-CHLOE This cookie store the user main session Technical cookie 1 year First-Party A simple id that refers to a session on our database The whole website YNAP
RESOURCEINFO The cookie persist information about user device type Technical cookie Session First-Party It contains the user device type (desktop, smartphone, tablet) The whole website YNAP
UI This cookie is used as a key for akamai staticization Technical cookie Session First-Party It contains information useful to define an unambiguous key to allow Akamai staticization (device type, cache key, a/b tests, language) The whole website YNAP
UI-PERSISTENT It's a long term copy of the cookie UI, it's useful for us in order to render accessible markup to impaired users Technical cookie 1 year First-Party It contains information useful to define an unambiguous key to allow Akamai staticization (device type, cache key, a/b tests, language) The whole website YNAP
VISIT This cookie persist information on the country the user is navigating Technical cookie Session First-Party Country, isocode, sitecode of the country the use is actually navigating The whole website YNAP
[Form Name]_[number] (e.g. SetNewsletter_1) Antiforgery Cookie. This cookie is used as a security token in order to prevent other sites to clone forms. Technical cookie Session First-Party A token that validates form post The whole website YNAP
bnItemTracking Performance optimization of Baynote tracking Technical cookie Session First-Party This cookie stores a single recommended product the user has accessed The whole website YNAP
AKA_A2 Akamai Adaptive Acceleration Cookie Technical cookie 1 hour Third-party None; it is used by the Akamai Adaptive Acceleration Optimization (Server Push, Brotli compression, etc.) The whole website Akamai
TSxxxxxxxx F5 WAF Technical cookie 24 hours First-Party It keeps track of the session between the user and the F5 WAF; it is not an application cookie The whole website F5
YEDGESESSION Tracking Technical cookie 24 hours First-Party Used to keep track of the user in the SEO logs systems The whole website SEO
apm_dc Persistency Technical cookie 1 year First-Party It contains info on the landing datacenter; used by wp-admin experience console, which is open to external access Injected in the whole website; used to give external access to wp-admin experience console App Delivery
YGridr Division settings Technical cookie 1 hour First-Party It contains grids' division used by WordPress experience sections WordPress Experience sections YNAP
tc_cj_v2 CJ storage of the deduplicate (parameters "chn" and "src") Technical cookie 1 year Commanders Act Storage of deduplicate for the Customer Journey (CJ) The whole website Commanders Act
tc_sample_{idsite}_{idrule} Used in the case of the “sampling” method inside the container Technical cookie 1 year Commanders Act Information on container samplings The whole website Commanders Act
TCPID Used by the privacy form TRUST v1 and v2 Technical cookie 396 days Commanders Act TRUST form ID The whole website Commanders Act
TC_OPTOUT (default) Used by the privacy form TRUST v1 Technical cookie 396 days Commanders Act Privacy: user opt in/opt out, version of the privacy policy and accepted categories The whole website YNAP
   Commanders Act
TC_PRIVACY (default) Used by the privacy form TRUST v2 Technical cookie 396 days Commanders Act Privacy: user opt in/opt out, version of the privacy policy and accepted categories The whole website YNAP
   Commanders Act
TC_PRIVACY_CENTER (default) Used by the privacy form TRUST v2 Technical cookie 396 days Commanders Act Privacy: accepted categories The whole website YNAP
   Commanders Act
TCSESSION Used by the MIX form (campaign performance) Technical cookie Session Commanders Act MIX form session ID The whole website YNAP
   Commanders Act
TCREDIRECT Used by the MIX form (analytics) Technical cookie Session Commanders Act MIX form redirection flag The whole website YNAP
   Commanders Act
X-AB This cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site. Statistics 1 day sc-static.net Link The whole website Static
_gcl_au Store and track conversions Marketing/Tracking 3 months .chloe.com Placed by GTM for marketing/tracking purpose The whole website
_pin_unauth Marketing/Tracking 1 year .chloe.com The whole website
_uetsid Store and track visits across websites Marketing/Tracking 1 day .chloe.com Placed by GTM for marketing/tracking purpose The whole website
_uetvid Store and track visits across websites Marketing/Tracking 16 days .chloe.com Placed by GTM for marketing/tracking purpose The whole website
tc_cj_v2_cmp CJ storage of the deduplicate (parameters "cmp") Analytical cookie, Third-party (.commander1.com) 1 year Commanders Act Storage of deduplicate for the Customer Journey (CJ) The whole website Commanders Act
tc_cj_v2_med CJ storage of the deduplicate (parameters "med") Analytical cookie, Third-party (.commander1.com) 1 year Commanders Act Storage of deduplicate for the Customer Journey (CJ) The whole website Commanders Act
TCID Storage Commanders Act ID Analytical cookie, Third-party (.commander1.com) 1 year Commanders Act Distinct storage ID The whole website Commanders Act
WID https://community.commandersact.com/platform/knowledge-base/cookies Analytical cookie, Third-party (.commander1.com) Session Commanders Act Link The whole website Commanders Act
TCREDIRECT_DEDUP Used for deduplicate functions Analytical cookie, Third-party (.commander1.com) Session Commanders Act Information about the deduplicate The whole website Commanders Act
TCSESSION Used by the MIX form (analytics) Analytical cookie, Third-party (.commander1.com) Session Commanders Act MIX form session ID The whole website YNAP
   Commanders Act
TCLANDINGURL Used by the MIX form (analytics) Analytical cookie, Third-party (.commander1.com) Session Commanders Act MIX form landing page URL The whole website YNAP
   Commanders Act
RT RUM mPulse Analytical cookie Session First-Party Metadata related to user behaviours The whole website Monitoring Team
YOrbRD Collect real time event cross device Analytical cookie 1 year Third-Party Generate a unique ID for the client The whole website YNAP
_ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is used to calculate visitor, session and campaign data for the sites analytics reports. Analytical cookie 2 years Google Analytics First-party cookie that allows for unique and anonymous identification. Using this identifier, the Google Analytics tool is able to measure and describe site usage by associating the various actions of the user intercepted with a single cookie/user and the session that generated them. The whole website YNAP, Brand , Google
_gat Cookie used to limit the speed of the request,
   limiting the collection of data on highly trafficked sites
Analytical cookie 1 minute Google Analytics Cookies that are part of the Google Analytics analysis and monitoring service.
    This is a cookie that expires 1 minute
    after its creation or update and is used to
    block the number of script analysis requests in order
    to consider the users’ visits unique.
The whole website YNAP, Brand , Google
_gid This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier Analytical cookie 1 day Google Analytics Integrates information for the purpose of improving the consistency of unique user recognition. The whole website YNAP, Brand , Google
tc_idlord This cookie is used to prevent Google Analytics from being notified multiple times that a purchase has been placed. In other words, it serves to avoid errors in counting purchases. Analytical cookie 1 year Commanders Act The identification number of the last purchase made by the user. "Thank you page" Commanders Act
tc_idusermail Used to collect behavioural data Analytical cookie 1 year Commanders Act hashed login email The whole website YNAP
   Commanders Act
tc_idNL Used to collect behavioural data Analytical cookie 1 year Commanders Act hashed NL subscription email The whole website YNAP
   Commanders Act
tc_idContatto Used to collect behavioural data Analytical cookie 1 year Commanders Act hashed email entered in the “Contact Us” section The whole website YNAP
   Commanders Act
tc_idGuest Used to collect behavioural data Analytical cookie 1 year Commanders Act hashed continue checkout as Guest email The whole website YNAP
   Commanders Act
tc_iduserlanding Used to collect behavioural data Analytical cookie 1 year Commanders Act site landing page from a NL The whole website YNAP
   Commanders Act
TCREDIRECT Used by the MIX form (analytics) Analytical cookie Session Commanders Act MIX form redirection flag The whole website YNAP
   Commanders Act
icts Stores timestamp when cookie was set to detect cookie deletion Analytical cookie 1 year .rmp.rakuten.com Link The whole website Rakuten
rmuid Rakuten Advertising ID on Rakuten Advertising domains Analytical cookie 1 year .rmp.rakuten.com Link The whole website Rakuten
lang Used to remember a user's language setting Third-party Session .linkedin.com Link The whole website LinkedIn
BAIDUID_BFESS Third-party 1 year .baidu.com The whole website Baidu
MUID Microsoft User Identifier tracking cookie used by Bing Ads Third-party 4 weeks .bing.com The whole website Bing
OTZ Help customize ads on Google properties, like Google Search Third-party 1 month consent.google.com The whole website Google
_pinterest_ct_ua First party cookie placed by the Pinterest Tag when we are unable to match the user. It contains a unique UUID to group actions across pages. Third-party 1 year .ct.pinterest.com Link The whole website Pinterest
HMACCOUNT_BFESS Used to send data to Baidu about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. Third-party 6158 days .hm.baidu.com Link The whole website Baidu
UIDR Scorecardresearch.com Third-party 2 years .scorecardresearch.com Link The whole website Scorecardresearch
sc_at Used to identify a visitor across multiple domains. Third-party 1 year spectacles.com, forbusiness.snapchat.com Link The whole website Snapchat
JSESSIONID Used for CSRF protection Third-party Session .www.linkedin.com Link The whole website LinkedIn
bscookie Used for saving the state of 2FA of a logged in user Third-party 2 years .www.linkedin.com Link The whole website LinkedIn
CONSENT Third-party 6158 days .youtube.com The whole website YouTube
akacd_PIM-prod_to_staging_or_dev-mirroring Page integrity manager, is an akamai service which is injected on our websites and does telemetry to see if there are malicious scripts Technical cookie Session p11.techlab-cdn.com Fingerprint, IP address, etc. The whole website Techlab-Cdn
PARTNER Session .chloe.com The whole website
_abck 1 year .chloe.com The whole website
_cs_c This is a session cookie. This is a pattern type cookie where a random 13-digit number is appended to the prefix _cs_. 1 month .chloe.com The whole website
_cs_id This is a session cookie. This is a pattern type cookie where a random 13-digit number is appended to the prefix _cs_. 1 month .chloe.com The whole website
_cs_s This is a session cookie. This is a pattern type cookie where a random 13-digit number is appended to the prefix _cs_. 1 month .chloe.com The whole website
_hjAbsoluteSessionInProgress This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie. 1 hour .chloe.com Link The whole website
_hjFirstSeen This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions. 40 minutes .chloe.com Link The whole website
_hjTLDTest When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. Session .chloe.com Link The whole website
_hjid Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID. 1 year .chloe.com Link The whole website
_scid 13 months .chloe.com The whole website
ak_bmsc 2 hours .chloe.com The whole website
bm_sv 2 hours .chloe.com The whole website
bm_sz 4 hours .chloe.com The whole website
hero-session This stores data related to the user session, to ensure we can create new conversations and load conversation history within the Messenger Third-party 1 year .chloe.com User token and shopper’s first name, Link The whole website
hero-state The Hero State cookie stores data related to the user’s current state, to allow us to understand what current interactions the user has had with the Messenger i.e. whether it is open or closed Third-party 1 year .chloe.com Current Messenger state, Link The whole website
hero-associate-data The Hero attribution cookie is always set. It only contains information when Employee ID is enabled. When a shopper is or has been connected to an associate, this cookie will be populated with the Associate ID, so that they can be attributed accurately. The cookie is set when moving to a new page. Third-party 1 year .chloe.com Associate employee ID, Link The whole website
optimizelyEndUserId Stores a visitor's unique Optimizely identifier Technical cookie 6 months .chloe.com It's a combination of a timestamp and random number. No other information about you or your visitors is stored inside. The whole website

How to enable or disable cookies

Browser
You can authorise, block or delete (in whole or in part) cookies through the specific functions of your browser. In the event that some or all of the cookies (technical or functional cookies, even including third party cookies) are disabled, the Site: may not be available; some services or certain functions of the Site might not be available or won’t function correctly; you may be forced to modify or manually enter certain information or preferences each time you visit the Site.
For details on how to set preferences for the use of cookies through your browser, please refer to the relevant instructions.
Below are links to settings regarding cookies for the major browsers:

Cookie Centre
You can choose to accept only technical cookies, accept all cookies or manage your preferences in the Cookie Center on your first visit by clicking on the respective buttons located in the banner at the bottom of the homepage.
You can also confirm or modify your consent at a later date by accessing the Cookie Centre from the appropriate link found in the footer of the site.

Please remember that:
  • since technical cookies (including those of any third parties) are strictly necessary for the functioning of the Site or to use the content and services requested, it is not possible to disable this type of cookie, as this would compromise the correct functioning of the Site or the use of its content and services;
  • not authorising functional cookies (including cookies from any third parties) may result in some services or functions on the Site not being available or not working properly and you may be forced to modify or manually enter certain information or preferences each time you visit the Site;
  • not authorising analytical or advertising (including those of any third parties) will not affect the operation of the Site.
The choices you make with regard to the Site's cookies will in turn be recorded in a special technical cookie, the characteristics of which are shown in the cookie table. This cookie may, in some circumstances, not work properly. In such cases, we recommend that you delete unwanted cookies and inhibit their use via your browser settings.
Your cookie preferences will need to be reset if you use different devices or browsers to access the Site or delete cookies from your device.

More information
More information and details on the various types of cookies, the way they work and their characteristics can be found on the following site (completely independent and not affiliated) www.AllAboutCookies.org and http://www.youronlinechoices.com.
For general legal information about www.chloe.com and the use of the Site, please see the General Conditions of Use of the Site. For information related to personal data processing by www.chloe.com via the Site, please see the relevant Privacy Policy.

Last updated on March 2021

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