SHIPPING
Please note that our Distribution Center will be closed on the holidays listed below. Orders placed during these dates will be prepared once operations resume.
All orders are processed automatically and shipping times cannot be expedited or delayed. We invite you to plan your purchases accordingly.
- January 1st
- May 26th
- July 4th
- September 1st
- November 27th
- December 25th
DELIVERY
We offer:
- Express delivery through UPS and FEDEX, with an estimated lead time of 2 business days. This service is free of charge to the customer.
- Saturday delivery, also provided by UPS and FEDEX, the estimated lead time is 2 business days. This option is free for orders above $2000, and costs $10 for orders below $2000.
- Same Day delivery is available through AVS, depending on the zipcode in New York and New Jersey. If the order is placed before noon, it will be delivered the same day. This service is free for orders above $3000, and costs $80 for orders below $3000.
*All order delivery date estimations are subject to stock availability and may be delayed for special requests
**Saturday and U.S. federal holidays will not be considered as a regular business day with respect to estimated delivery lead time.
FAQ
Where is my order?
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.
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Where do you ship my order from?
We ship all orders from our distribution center in New Jersey, USA.
What should I do if my order hasn’t been delivered yet?
If your order has not been delivered within the estimated period, we suggest that you:
- Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
- Check that the address indicated for the delivery is correct
For further assistance, contact us, we will be happy to assist you.
FOLLOW MY ORDER
Enter your order number in the space below to see the list of products you have ordered and information on their delivery status. If you have just concluded your order, the details will be available in a few minutes.
PICK UP IN BOUTIQUE
Chloé offers you the possibility to pick up for free in a boutique the items you ordered online.
During the checkout process select "Pick up in boutique" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.
In order to pick up your order, you will need to bring with you:
- A valid ID
- The shipping confirmation email (printed or on a mobile device).
If someone is collecting an order on your behalf, they must bring:
- A copy of your valid ID
- A valid ID of the person collecting
- The shipping confirmation email (printed or on a mobile device)
- Letter of authorization
If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.
At the moment the service is available in the following boutiques:
Chloé Ginza
7-8-4 Ginza, Chuo-ku
104-0061 Tokyo
JAPAN
0081 3 5537 7390
btq.chloe93@chloe.jp
Chloé Yorkdale Toronto
Yorkdale Shopping Centre
3041 Dufferin Street
ON M6A 2T9 Toronto
CANADA
001 647 475 1088
yorkdale@chloe.com
Chloé Dubai Mall
The Dubai Mall
Ground Floor, Financial Centre Road
Dubai
United Arab Emirates
00971 4 330 0700
thedubaimall.boutique@chloe.com
SHIPPING RESTRICTIONS
The delivery address of your order must match the location site on which you place your order. Orders made from a different location site than the delivery address will be automatically canceled. Please select the correct location site for your order from the link in the corner of every page.
