Express Shipping:

• Express delivery through UPS and FEDEX, with an estimated lead time of 2 business days. This service is free of charge to the customer.
• Saturday delivery, also provided by UPS and FEDEX, the estimated lead time is 2 business days. This option is free for orders above $2000, and costs $10 for orders below $2000.
• Same Day delivery is available through AVS, depending on the zipcode in New York and New Jersey. If the order is placed before noon, it will be delivered the same day. This service is free for orders above $3000, and costs $80 for orders below $3000.

 *All order delivery date estimations are subject to stock availability and may be delayed for special requests

**Saturday and U.S. federal holidays will not be considered as a regular business day with respect to estimated delivery lead time.

Pre-Orders: Pre-ordered items and in-stock items cannot be combined in the same purchase or shipment. They must be processed as separate transactions.

Restrictions: The delivery address must match the location site where your order was placed. Orders from a different location site will be automatically canceled. Please select the correct site from the link in the corner of every page.

Holiday Schedule & Order Processing: Our Distribution Center will be closed on holidays. Orders placed during these dates will be processed once operations resume. Due to our automated system, shipping times are fixed and cannot be adjusted or expedited. We invite you to plan your purchases accordingly.

Damaged Packages: If your package shows visible signs of damage upon delivery, please accept it but make a clear note of the damage on the delivery receipt (e.g., "damaged package," "crushed box") before signing. We also recommend taking photos of the damage. You can then proceed to file a claim directly with the carrier, providing these details and photos.

Order Confirmation: You will receive a confirmation email within a few hours of purchase. To ensure receipt, please check your spam folder and add noreply@orders.chloe.com and noreply@shipment.chloe.com to your safe senders list. If you still don't receive it, please contact us.

Order Modifications: Once an order is confirmed, it cannot be modified. To add items, please place a new order. Due to automatic processing, we cannot combine multiple orders into one shipment; each order will receive a separate confirmation email, tracking number, and invoice upon dispatch.

For Home Delivery: Once your order is shipped, our delivery partner will send you a separate email with tracking details so you can monitor your delivery's progress.

Follow my order: Click here to access the portal. Enter your order ID and email address to track your order status.

If you are a registered user, you can find all information related to the order in your My Account page. Don't have an account yet? Register now to enjoy exclusive services.

Chloé offers you the possibility to pick up for free in a boutique the items you ordered online.

During the checkout process select "Pick up in boutique" and choose which boutique you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the boutique.

In order to pick up your order, you will need to bring with you:

• A valid ID
• The shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

• A copy of your valid ID
• A valid ID of the person collecting
• The shipping confirmation email (printed or on a mobile device)
• Letter of authorization

If the item is not picked up within 15 days of delivery to the boutique, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following boutiques:

Chloé Ginza

7-8-4 Ginza, Chuo-ku

104-0061 Tokyo

JAPAN

0081 3 5537 7390            

btq.chloe93@chloe.jp

Chloé Yorkdale Toronto

Yorkdale Shopping Centre

3041 Dufferin Street

ON M6A 2T9 Toronto

CANADA

001 647 475 1088            

yorkdale@chloe.com

Chloé Dubai Mall              

The Dubai Mall

Ground Floor, Financial Centre Road

Dubai

United Arab Emirates

00971 4 330 0700 

thedubaimall.boutique@chloe.com           

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すべての注文はフランスの配送センターから発送されます

ご注文の商品が予想期間内に配送されない場合は、以下の方法をお試しください。

• 注文状況を確認するには、登録ユーザーの場合は「マイオーダー」セクション、または「注文状況の確認」ページで確認メールに記載されている注文番号を入力してください。
• 配送先住所が正しいことを確認してください

さらにサポートが必要な場合は、お問い合わせください。喜んでお手伝いいたします。